Returns Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the master case must be unopened, and product unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Custom printed products, perishable and liquid goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase and a return merchandise authorization (RMA). RMAs can be requested by emailing customerservice@ussupplyhouse.com.

Please do not send your purchase back to the manufacturer.
 
Restocking Fee
All returns are subject to a 30% restocking fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund, check your bank account or contact your credit card company.
It may take some time before your refund is officially posted.
If your refund still hasn’t been received, please contact us at customerservice@ussupplyhouse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at customerservice@ussupplyhouse.com.

Shipping
To return your product, you should contact us at customerservice@ussupplyhouse.com for instructions.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.