Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the master case must be unopened, and product unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Custom printed products, perishable and liquid goods cannot be returned. We also do not accept products that were shipped and arrived in good condition, unless the products that arrived were different from the products that were purchased. Intimate or sanitary goods, hazardous materials, or flammable liquids or gases are also exempt from being returned.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
Restocking Fee
All returns are subject to a 30% restocking fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund, check your bank account or contact your credit card company.
It may take some time before your refund is officially posted.
If your refund still hasn’t been received, please contact us at customerservice@ussupplyhouse.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at customerservice@ussupplyhouse.com.
Shipping
To return your product, you should contact us at customerservice@ussupplyhouse.com for instructions.
